Cell Phone Carrier Bullies

Europe and Asia have been ahead of the US in many areas of technology for decades, and it’s no different when it comes to payment technology. For quite a while, cell phone users in Europe for example, have had the ability to pay for transactions with their phones, and businesses benefit from the convenient method of accepting payments. There’s a good reason why consumers in Europe have this capability: Europe doesn’t have a few large cell phone companies dominating the market like the US does. This lack of dominance within the cell phone market in Europe allows the smaller companies to be more competitive and innovative, so they advance more quickly than we do in the States.

Payment by cell phone is an option that can offer a huge number of benefits to both businesses and consumers. Vensi believes that businesses may eventually look to smart phones that aren’t carrier based, whether they use voice over IP options or other technologies, in an effort to develop products for phones that aren’t limited by carrier restrictions. It can be very frustrating for a large corporation to be restricted based on what large cell phone carriers are targeting at consumers. Some of these restrictions can seem arbitrary and self-serving…cell phone carriers can act like bullies in this country.

A prime example is the newest Android, the Galaxy Nexus. As a mobile development firm, we’ve been waiting anxiously for the Galaxy Nexus to be released. It’s supposed to have Ice Cream Sandwich, a new operating system for the Android platform designed to enhance functionality. It was also supposed to have both NFC and Google Wallet. The phone was delayed, however, because unfortunately, one of the major carriers nixed Google Wallet from the phone.

The problem with cell phone carrier bullies is that, in some ways, they control the market – and the technology that is available to businesses and consumers. They become very protective and territorial, wanting all of the services to go through them as a carrier, placing a lot of restrictions on their OEMs.

Google Wallet was removed from the new Android because it represented a loss of control to the carrier. Cell phone carrier bullies, rather than using an already-developed service that would immediately benefit businesses and consumers, are greedy and try to develop their own service first to maximize their profit.

Some of the larger cell phone networks have caused an unnecessary challenge for developers, depriving businesses and consumers from the full technological advantages that other people around the globe have been enjoying for a long time. From a mobile application development perspective, adopting a European attitude toward cell phone carriers and cell phone technologies would provide a huge benefit to businesses and consumers in the US, increasing innovation and reducing costs.Sadly, that won’t change until we all stand up to cell phone carrier bullies and demand full access to all the breakthroughs and advances.

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Siri the Imperfect Siren

Siri is like that. An irresistible temptress with a fascinating voice and a wealth of knowledge. One who answers your questions, guides you to your destination, and even suggests activities for you. But, like a siren, she is not infallible. And like a siren, she has a history and sisters that are trying to outdo her, but with limited success to date.

At its core, Siri is a very sophisticated voice recognition program that shares a technological history with other voice recognition platforms such as OnStar. Siri works worldwide with over a dozen applications such as stocks and weather, and (so far) English-only applications in the US such as maps. There are imperfections, however, that can cause frustration and dissatisfaction.

Misunderstanding the speaker is one of them; it’s going to happen with any voice recognition application. Imagine that a real person gives you a phone number over the phone. Do you think you would be able to get it on the first try? Isn’t it likely that you ask whoever you’re talking with to repeat it at least once? You probably do this for the simple reason that it’s hard for anyone to understand what another person is saying with 100% accuracy 100% of the time. It makes no difference what the topic is. Everyone has different speech patterns, accents, tonal values, etc., that make occasional misunderstandings inevitable. A speech recognition program is no different in that respect. It can misunderstand despite the developer’s best intentions.

With Siri, it’s a case of people having unrealistic expectations and just assuming Apple will always get it 100% right. Sure, Siri gets better as it gets to know you and builds its knowledge base. It’s unlikely, however, that Siri will ever get to 100% infallibility with its current software, or even with periodic upgrades.  But that’s okay because 100%  is really not necessary.

This premise can be true for any technology, even Vensi’s. Because of the complex nature of software development and its ongoing evolution, not all of the projects we do are going to be 100% perfect. We are able to meet our clients’ expectations in terms of functionality, delivery timetables and cost without trying to achieve the ambitious goal of perfection. We can get pretty close though, by partnering with our clients so that we really understand their needs, goals and objectives. We make sure that we satisfy every requirement, and deliver on time and on budget. We strive for perfection while balancing the real-world limitations of a competitive marketplace. That’s what Apple did with Siri: They set the bar at accomplishing the best that they could and they launched when they felt it was good enough. Like every technology and software company out there, they go to market as early as possible, knowing they will continue to make improvements and understanding that they will probably never get all the way to 100%.

Sometimes people expect perfection, but more often than not, our clients understand that perfection is not always possible or even necessary. Even if it is possible, it’s not something many clients really want because the cost and effort necessary to reach that last few percent of perfection far outweighs any value it might have.

Here at Vensi, we understand Pareto’s Law: if we can get 80% of the functionality in 20% of the time, the remaining 20% of the functionality will take 80% of the time. Our goal is to balance functionality with our ability to provide high quality, cost-effective mobile and web solutions in a timely manner to our clients. This approach works.

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